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A family-centered approach

When a child is sick, it affects the whole family. That’s why the Children’s Hospital at Scott & White takes a family-centered approach toward each child in our care. As we focus on restoring health to children, we also realize that each patient, his parents and siblings may encounter feelings of anxiety, helplessness and frustration. We offer help in a supportive, trusting environment.

The essence of family-centered care is to ensure patients and families receive the emotional, social and cognitive support they need. Spiritual guidance is available as well. Child-life specialists supervise age appropriate play-oriented therapy sessions, and other activities to allow for healthy expression of a child’s feelings and to help them learn more about their condition. Siblings are invited to participate as well in play groups.

Social workers help strengthen families, connect them with resources, and ensure communications with the child’s medical team. Chaplains meet the spiritual needs of patients and families. Child psychiatrists and psychologists are also available to help young patients who are struggling emotionally or cognitively, and their families.

A welcoming environment

Our family-centered care approach is reflected in the design of our playrooms, where doctors are off-limits. Our patients feel comfortable and in control in a child-friendly environment that welcomes toddlers, young children, adolescents and siblings. Our family-centered approach is also visible in the hospital’s child-sized equipment, just right for children. And it is evident in patients’ oversized rooms, big enough so parents can stay overnight.

Taking care of family members is an important part of each patient’s treatment plan. Our goal is to help each patient reach optimal health. We encourage family members to take an active role.