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Visitor's Information

At McLane Children's Hospital Scott & White, we want to make your visit as pleasant and easy as possible. On this page, you will find general information to help you during your visit to the hospital.

All adult visitors to McLane Children’s Hospital are required to have a photo ID.

Getting started

To request an appointment, please do one of the following:

Visiting McLane Children’s Hospital
About us
Contact us
Food services
Wi-Fi service
Nearby housing and transportation
Visiting hours and directions

For Patients
Discharge information
Financial services
Patient relations
Privacy rules
Student care

For Everyone
Blood donation
Gift Shop
Family Resource Center
Mail services
No smoking
Spiritual services
Volunteer services

Visiting hours and directions

Parents are welcome at all times, day or night. One parent may also spend the night in a child’s room. Friends and relatives, including brothers and sisters, may visit between 6:30 a.m. and 8:30 p.m., seven days a week.

If your child is admitted to the Pediatric Intensive Care Unit, your nurse will review some additional guidelines for visitation to best support your child and your family during their stay in the unit.

All adult visitors to McLane Children’s Hospital are required to have a photo ID.

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Nearby housing

Hilton Garden Inn - Temple
The Hilton Garden Inn is located directly across the street from the main Scott & White campus. It is the preferred hotel for Scott & White visitors and offers complimentary shuttle service to and from our facilities. All guest rooms and suites are equipped with:

  • Complimentary wired and wireless high-speed Internet
  • HD flat-screen televisions
Facilities also include:
  • Pavilion Pantry
  • Fitness Center
  • Heated indoor pool and whirlpool
  • Fully equipped Business Center

Within the hotel, the Great American Grill serves breakfast, lunch, and dinner. Evening room service and a comfortable lounge are also available. Ask about Scott & White’s preferred pricing!

Hilton Garden Inn
1749 Scott Boulevard
Temple, TX 76504
Phone: 254-773-0200

RV Park on Temple Campus
It offers full-service hookups, laundry, shower, restrooms, lounge area, and two covered areas.
Phone: 254-724-2216
Fax: 254-778-5979

Ronald McDonald House
2415 South 47th Street
Temple, TX 76504

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Financial services

Patient Financial Services will handle all patient billing questions or concerns. Staff members are ready to answer your questions and will work with you to ensure you have full access to our services.

We have compiled a list of the most frequently asked questions regarding Patient Financial Services. If your question is not answered on the FAQ page, please contact us at 800-749-3898.

Patient Account Representatives are available to answer questions regarding bills or other account concerns Monday through Friday, 8 a.m. – 5 p.m.

Food services

Sunshine Cafe

The Sunshine Café offers a variety of dining options, including a variety of made-from-scratch hot meals, panini station, salad bar, burgers, jumbo hot dogs, nachos, pre-made salads and sandwiches, homemade desserts and fresh-cut fruit. We also provide a cook-to-order sauté station with daily features, such as stir fry, pad Thai, pasta bars, baked potato bars, flatbread salads, ravioli bar etc.

The Cafe is located on the ground floor of McLane Children's Hospital.

Breakfast: 6:30 a.m.–10:30 a.m.
Lunch: 11 a.m.–2 p.m.
Panini Station: 11 a.m.–6:30 p.m.
To-Go items (pre-made sandwiches, pizza, etc.): 6:30 a.m.–7 p.m.

Weekend and Holiday Hours
Breakfast: 7 a.m.–10:30 a.m.
Lunch: 12 p.m.– 3 p.m.

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Wi-Fi Service

Stay in touch and informed during your hospital stay with our easy-to-use wireless Internet access available in patient rooms and visitor areas. It's easy to connect! Simply bring your wireless enabled device with updated virus protection and look for the Wi-Fi hotspot symbol.

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Patient Relations

If you have questions or concerns, please contact the floor nurse or nurse manager.
Patient Relations is open Monday–Friday, 8 a.m.–5 p.m.

If you need further assistance, please call Patient Relations at 254-724-3035. After regular business hours, call 254-724-2111 and ask for the assistant nursing director.

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Privacy rules

Patient Rooms and Privacy
Your child's name may appear on a census board at the nursing desk to assist all of his caregivers as they organize care. If you wish your child's name not to appear on this board, his room door or other areas, please inform the nursing staff. Omitting your child's name will in no way compromise his care. Likewise, if for any reason you wish your child's admission as a patient at McLane Children's Hospital to not be made known if you should receive telephone calls or inquiries, please tell the nursing staff, who will notify the hospital telephone operator.

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Main Clinic Pharmacy
Monday–Friday, 8:30 a.m.–6 p.m.
Clinic lobby, first floor
Accepted cards: American Express, Discover, MasterCard, and VISA

CDM Pharmacy
Monday–Friday, 8 a.m.–7 p.m.
Saturday–Sunday, 9 a.m.–5 p.m.
1605 S. 31st St. (first floor of CDM)
Phone: 254-215-9100

Children’s Clinic Pharmacy
Monday–Friday, 9 a.m.–5:30 p.m.
Temple Pediatric Clinic
Phone: 254-724-8413

View list of all pharmacies

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Care provided by students

McLane Children’s is a teaching institution. On occasion, students in approved education programs may provide care to our patients. A Scott & White staff member is always involved in all aspects of care.

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Discharge time is usually before 11 a.m., but it depends on your physician and other caregivers completing your child’s care. You will receive instructions from your physician and nurses, as well as other members of the care team, on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the nurse on duty.

Some items are one-patient use items, which you are welcome to take home with you. These items include plastic bedpans, urinals, emesis basins, and bath basins. Your nurse or other staff may give dressings and other hospital supplies to you.

Some small items are not intended to be disposable or taken home on discharge, including remote controls for your room TV, the telephone, heating pads, clocks, calendars, linens, and pillows.

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An ATM is located near the entrance of the Sunshine Cafe.

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Blood Donation

The Blood Donation Center is located at Scott & White Medical Center – Temple on the first floor near the McLane Dining Room.

The Blood Donation Center is open Monday–Thursday, 8 a.m.–7 p.m., and Friday, 8 a.m.–4 p.m.

For more information about blood donation, call 254-724-HERO (4376) or 877-724-HERO (4376), or visit the Blood Donation Center website.

The Bloodmobile also visits McLane Children's Hospital. For dates and times, visit

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Gift Shop

A selection of more than 300 toys, games, books and stuffed animals is available for children of all ages at our Starflower Gift Shop, as well as cards, candles and home decor.

Gift delivery to patient rooms is available by calling 254-935-4127. Credit cards are accepted.

Hours and Location
Monday–Friday, 9 a.m.–4 p.m.
Located on the first floor of McLane Children's Hospital.

All proceeds benefit programs at McLane Children's Hospital.

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Mail services

You may give your personal mail to the nurse or unit clerk for mailing. Volunteers deliver patient mail.

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No smoking

As a leader in promoting healthy lifestyles, Scott & White is the first Central Texas healthcare organization to become a tobacco-free environment. For the health of all, we ask that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.

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Security officers are available 24 hours a day. After dark, you may ask a Security Officer to accompany you to your vehicle. Phone the Security Office at 254-935-4066.

Call 254-935-4066 to place personal valuables in the safe.

Lost & Found
You may inquire about lost items at the concierge desk on the first floor. Phone: 254-935-4101

Monday–Friday, 8 a.m.–5 p.m.

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Spiritual services

We all recognize the importance and value of spiritual care during times of illness and stress. For parents and patients of McLane Children’s, our department of pastoral care is ready to support you and your family 24 hours a day, seven days a week, including holidays.

Please call 254-935-4159. A chaplain is available Monday–Friday, 8 a.m.–5 p.m. After regular business hours or for emergency issues, talk to your nurse and a chaplain can be contacted.

Professional chaplains respect and respond to a patient’s values and beliefs. Illness or injury can bring isolation, fear, doubt, and grief. The chaplain’s special focus of caring is directed toward the person who has the sickness or injury. The chaplain addresses these crises through spiritual care that emphasizes transcendence, faith, and hope, thus promoting healing and recovery.

Compassion and comfort become a primary focus when a patient is living with an incurable illness or impending death. The chaplain assists patients in finding meaning, purpose and value in situations of despair, depression, hopelessness and isolation. Chaplains provide a unique ministry that has a high regard for the person’s faith, tradition and experience.

Chaplains are readily available for ministry. They facilitate the observance of meaningful rituals at birth, at death, and in the observance of holy days in all religions. Additionally, chaplains help hospitalized patients and their local spiritual leaders stay connected. If you would like to speak with one of our chaplains, just ask your child’s nurse; call 254-935-4159; or email Danny Tomlinson, our staff chaplain.

Interfaith Chapel
The Baugh-Chiles Chapel is located on the first floor of the hospital behind the Donor Wall in the main lobby and is available for all patients and visitors to the hospital. It is open from 6:30 a.m. to 8:30 p.m., seven days a week. Chapel services are held Sunday through Friday at 8:30 a.m.  TV channels for spiritual care are located on 20 (TBN) and 21 (EWTN). For relaxation, patients and family may go to the main menu, select “For Fun” and select Relaxation to see a 30-minute video with relaxation techniques.

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Public-use telephones can be located in the Family Resource Center.

Local Calls
Local calls can be made by dialing 9 + number.

Long-Distance Calls
These must be collect calls, credit card calls, or calls billed to a third party.
Dial 663, wait for dial tone, and then dial 0 + area code + number.

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Volunteer services

Volunteers help us greet and direct visitors and patients to their appointments, deliver gifts to patients, staff the information desk and refreshment kiosks, assist family members in the ICU and day surgery waiting areas, and staff the Gift Shop.

Learn more

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