Skip Ribbon Commands
Skip to main content

  1. Home
  2. For Patients & Families
  3. Patient Centered Medical Home

Patient-Centered Medical Home (PCMH)

The patient-centered medical home (PCMH) is a coordinated, team-based approach to delivering your health care services. PCMH is a model of care that strengthens the physician-patient relationship. You will be encouraged to establish a relationship with a primary care physician. Your physician will lead a team of clinicians that are collectively responsible for providing for your health care needs and arranging for appropriate care with other qualified clinicians and/or specialists. This model results in more personalized, coordinated, effective and efficient care.

An accomplished medical home environment provides:

  • Improved access to care
  • Use of an electronic health record
  • Managed care for chronic illness and preventive screening services


How We Are Improving Your Care

Evening and weekend services

Because we know illnesses often don't begin during traditional office hours, many of our clinics offer extended evening and weekend hours for your convenience. Find clinics with extended hours »

Same-day appointments

We reserve times for same-day appointments  in case you need to see one of our providers today for a sudden illness or symptom. Schedule a same-day appointment »

After-hours care

If you need medical advice after clinic hours, you can call our patient advisory nurses (PAN) at 800-724-7037 for guidance regarding treatment options or when to seek urgent or emergency care. Find an urgent care clinic »

Mychart patient portal

Now, you can access your electronic medical record and manage appointments, access test results and communicate with your provider from any computer, tablet or smartphone device. Learn more about MyChart »

Language interpretive services

We provide interpretive services for patients with limited English proficiency and hearing or visual impairments.

Wellness events and programs

We offer a variety of community educations programs and events, including exercise programs, cessation classes, breastfeeding and child birth courses, health education talks, screenings and support groups. Find an upcoming event »

Partnership with patients and community for improvement

We are always striving to improve and invite our patients and their families to share their ideas and opinions through surveys following clinic visits and our online forum

Items to bring to your appointments

Please bring the following for every appointment:

  • Insurance card
  • List of current prescription and non-prescription medications, vitamins and supplements (available in your child’s MyChart account)
  • A detailed description of your child’s medical problem and when symptoms started
  • A copy of your child’s records for any medical care and/or immunizations received outside of Scott & White
  • Any questions you would like to discuss

Other Resources and Helpful Information